Request a reassessment — in language the system responds to
If your parent's needs have increased since their last assessment, they have the right to request a reassessment. This tool generates a formal letter using the clinical language that ACAT assessors act on.
In short: Describe what has changed — specific tasks your parent can no longer do safely, falls, hospitalisations, new diagnoses. The tool generates a formal letter you can email directly to myagedcaresupport@health.gov.au. Clinical, functional language gets results. Vague emotional descriptions don't.
Your right: Under the Aged Care Act 2024, you can request a reassessment at any time if your needs have changed. The assessment team must consider your request. A well-written letter that describes functional decline in specific terms is far more effective than a phone call.