Aged care statements are confusing — full of terms that nobody explains. This tool translates every line into plain English and tells you what to watch out for.
Get your latest statement out and work through it line by line. This is for the person receiving care, their partner, or a family member helping to manage their care.
These are the mistakes that appear most often on aged care statements. Tick each one as you check it against your statement.
Keep a simple diary — even just a note on your phone — of every visit and who came. If the statement shows a visit that didn't happen, write to your provider immediately with the date and ask for a correction and a credit.
If your support worker was there for 45 minutes but the statement shows 1 hour, you may be overpaying. Ask your provider to review the timesheet for that visit.
Calculate it yourself: divide the care management fee by your total quarterly budget. If the result is over 0.10 (10%), your provider is charging more than they're allowed to. Call them and ask for an immediate correction.
If your Support at Home started after 1 November 2025, you should not see a line called 'package management fee'. This fee was abolished under the new program. If it appears, it needs to be removed.
Nursing visits, physiotherapy, occupational therapy, and other clinical services have no participant contribution — the government pays 100%. If you're being charged a contribution on these services, that's an error.
Need help with a different part of the aged care system?