The aged care system is complex.
These guides cut through it.

Six in-depth guides covering every stage — from getting in, to understanding what you've been approved for, to knowing your rights once services have started. Every guide links directly to the free tools that help you act on what you've read.

By Steve Hadfield, AgedCareActionPlan.au · Last updated: 26 April 2026 · Based on the Aged Care Act 2024 and Aged Care Rules 2025

UniversalFor everyone
Regardless of where you are in the system.
Escalation

Aged care complaints: who to call and in what order

When your provider isn't delivering — five escalation steps, phone numbers, and word-for-word scripts. Most complaints are resolved by Step 2.

Free tools
Population AGetting in
Parent in hospital, just had a fall, or starting from scratch.
Assessment

The IAT algorithm decoded — how your aged care assessment works

The algorithm that determines years of funding — and how to make sure it reflects the real situation. Covers all 8 scored domains with specific preparation tips for each.

Free tools
Population BJust approved
Received a classification, a 56-day deadline, and no explanation.
Classifications

What your Support at Home classification actually buys — in hours

The government publishes dollar amounts. Nobody publishes hours. This guide translates every level — for personal care, cleaning, and nursing — so you can plan realistically.

Free tools
Equipment

AT-HM explained — how to get equipment and home modifications funded

AT-HM is a completely separate budget. A grab rail or bathroom ramp doesn't reduce your care hours by a single minute. Most families don't know this.

Free tools
Population CLiving inside the system
Have a provider, receiving services, confused or concerned about what's happening.
Billing

Your aged care statement decoded — every line explained

Eight families in one Facebook group asked about their statements in a single month. Not one could explain the care management line. This guide decodes every line item.

Free tools
Services

What your aged care support worker will and won't do

Support workers do your laundry — but only yours, not your spouse's. They cook your meal, not the family's. These distinctions are in the framework but are almost never explained.

Free tools

Not sure where you are in the system?

Answer a few questions about your situation and get a personalised plan — step-by-step instructions, phone scripts, and the right tools for where you are right now.

All free tools

© 2026 AgedCareActionPlan.au · Independent · Australian-made · No provider commissions

Guides verified against the Aged Care Act 2024 and Aged Care Rules 2025. Check myagedcare.gov.au for current rates.

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